Troubles, etc. / Update (Card with new expiry date)
Will JALCARD be automatically updated?
Answer
JALCARD will be automatically renewed, and a new card with a new expiration date will be sent to you by the beginning of the month of expiration, once the renewal review has been completed by co-branded credit card company. If you change your registered address, telephone number, work information, etc., please inform us as soon as possible. Please complete the address change procedure from "Confirm/Change Registration Information'' in Please change your address by going to "Confirm/Change Registration Information" in "MyJALCARD".
The card's expiration date is the last day of the month printed on the front of the card. If a member does not notify us of cancellation one month before the expiration date, the membership will be automatically renewed and annual fee will be automatically transferred on the specified date. [Screen image]
■ How to read your card's expiration date The month/year will be written on the card next to "GOOD (or VALID) THRU". (Example) In the case of "07/24" → [Available until the end of July 2024]
[Old design] [New design]
If you would like to receive your renewal card earlier, please contact us at the following number. Please note that we may not be able to meet your request depending on the time of your contact and co-branded credit card company.
◆ JALCARD Contact Center Tel: 0120-747-907 <Cell phone/from overseas> 03-5460-5131 Monday to Saturday 9:00 to 17:00 (Closed on Sundays, public holidays, and the New Year holidays) * CLUB-A GOLD Card, Platinum, and JAL Diners Card members should use the phone number printed on the back of their card. * When calling, please have your JALCARD ready. Entering your card number and PIN number in response to the automated voice guidance will make the process smoother.