Troubles, etc. / Others (new/renewal cards not received, etc.)
I would like to know how busy JALCARD Contact Center is.
Answer
How busy JALCARD Contact Center is as follows. Please note that it may take some time for your call to be connected, even if it is listed as "relatively easy to connect".
■Meaning of indications ◎…It is expected that your call will be relatively easy to connect. ○...It may take some time for your call to be connected. △…It is expected to be busy
◆ JALCARD Contact Center Tel: 0120-747-907 <Cell phone/from overseas> 03-5460-5131 Monday to Saturday 9:00 to 17:00 (Closed on Sundays, public holidays, and the New Year holidays) * CLUB-A GOLD Card, Platinum and JAL Diners Card members should use the phone number listed on the back of their card. *Please have JALCARD ready when you call. Enter your card number and PIN when prompted by the automated voice guidance to make the process smoother.