If you wish to withdraw from "JALCARD navi", please submit a "Withdrawal Notice".
Please note that the "JALCARD Tour Premium Withdrawal Notification (for JALCARD navi members)" sent to graduating customers cannot be used to cancel your membership in "JALCARD navi."
You can have the "JALCARD navi" free of annual fee during your enrollment period.
(If you switch to a "Regular Card" after graduation, annual fee ¥2,200 (tax included) will be waived for the first year of switching.)
If you cancel your membership, you will no longer be able to use the following services. We would appreciate it if you would check this and consider continuing your JALCARD.
・ "JALCARD navi Original Bonus Miles" such as "JALCARD Continuation Bonus*” are excluded. *After graduation, if you switch to Regular Card, you can receive 2,000 miles. ・ "JALCARD Family Program" will automatically be canceled, and you will no longer be able to combine miles with your family members when redeeming miles. ・ You will no longer be able to use services exclusive to JALCARD navi members, such as reduction mileage promotion for award tickets or, Suspension of mileage expiration during enrollment period. ・You will no longer be able to use cards and services linked to JALCARD, such as credit charging "ETC card" or "JMB WAON Card". ・If you have specified or registered your JALCARD credit card number to pay for utilities, mobile phone charges, internet shopping, etc., you will need to go through the procedures to change your payment method with each contract company.
*Other services limited to JALCARD navi here. |
[How to request “Withdrawal Notice”]
<Online>
Please log in as a member through MyJALCARD and request a "Withdrawal Notice" from "Request Information."
*If you have multiple JALCARD, please select the type of card displayed on the MyJALCARD screen.
We will send the "Withdrawal Notice" to your registered address within approximately one week.
To log in, you will need JMB membership number and JAL Mileage Bank password.
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[If you are in a hurry]
If you are in a hurry to complete the cancellation procedure, please have primary member call you to cancel.
Please have your JALCARD ready and contact us using the details below.
◆ JALCARD Contact Center
Tel: 0120-747-907
<Cell phone/from overseas> 03-5460-5131
Monday to Saturday 9:00 to 17:00 (Closed on Sundays, public holidays, and the New Year holidays)
* CLUB-A GOLD Card, Platinum, and JAL Diners Card members should use the phone number printed on the back of their card. * When calling, please have your JALCARD ready. Entering your card number and PIN number in response to the automated voice guidance will make the process smoother.
[About miles]
Even after canceling JALCARD JALCARD, you will continue as a JMB member, so you will be able to continue using the valid miles you have accumulated so far.
""JAL App" or "Please download the JAL Mileage Bank App" orYou can check your valid mileage by logging in to JAL website using the same JMB membership number.
[About Family Programs]
- Please note that when you cancel your JALCARD navi membership, you will also be cancelled from JALCARD Family Program, and you will no longer be able to Redeeming miles.
[Others]
- Depending on when you cancel your membership, you may receive a "renewal card" for which shipping arrangements have already been made.
・It takes time to link with co-branded credit card company, so your card may remain usable for a while after canceling JALCARD.
・We do not send a "Notice of Completion of Withdrawal" in response to your returned withdrawal form.
・In the event of a Member's death, the legal heir may inherit the valid Miles accumulated in the Member's mileage account by following the prescribed procedures.
(JAL Mileage Bank General Terms and Conditions Article 14)
If you wish to inherit your assets, please send the following to us approximately one week after you return Withdrawal Notice:Please print out the Agreement and Cancellation Form from the Mileage Inheritance section of the JAL website's list of procedures, and then mail them along with the necessary documents.
| Related Q&A
How do I cancel JALCARD?
How do I cancel my family card?
What is the procedure if a JALCARD member passes away?
How do I handle my JALCARD after canceling JALCARD?